If you are having trouble downloading your proofs sent from Basecamp, please follow the instructions below:
- In your proof message, click the "Download" link located below the image or the image itself - This opens your internet browser.
- Right-click the image/video
- Save the image/video (the name of this specific option is different for each browser, but "...save..." should be available in some form)
- Choose where to save the image/video - print/share this file and NOT the email or web page
Still Having Trouble?
Reply to the proof email you received or contact our production manager at email@example.com. You can also contact us by phone at (800) 749 2184.